Frequently Asked Questions
What is your minimum order quantity (MOQ)?
Our standard MOQ is 50 pieces per style. Trial orders are available for buyers who want to test products before committing to larger volumes.
Do you offer OEM/ODM services?
Yes. We provide OEM branding (your logo on existing products) and ODM custom design (developing new products to your specifications). Private labeling is available across our full catalog.
Can I get samples before placing a bulk order?
Yes. Sample fees are refundable against your first bulk order. To request samples, email leonji7666@gmail.com with the styles and quantities you'd like to evaluate.
What payment methods do you accept?
We accept T/T (bank transfer), L/C (letter of credit), PayPal (for trial orders), and Alibaba Trade Assurance.
What certifications do your products have?
Our products carry OEKO-TEX, EN71, and CPSIA certifications where applicable. We can provide certification documentation upon request.
What is your typical lead time?
Standard lead time is 20-30 days from order confirmation. Rush orders may be accommodated depending on production capacity — please discuss with our team when placing your order.
How do you handle shipping and logistics?
We ship worldwide via sea freight, air freight, or express courier (DHL, FedEx, UPS). We offer both FOB and CIF terms to suit your logistics preferences.
Can I mix different products in one order?
Yes. MOQ applies per style, but you can mix different styles, sizes, and colors within the same shipment. This helps you build a well-rounded initial inventory without overcommitting to any single product.
What materials are your ballet shoes made from?
Our ballet shoes are crafted from high-quality canvas and leather. The split-sole design features a soft leather sole combined with a breathable cotton canvas upper for durability and comfort.
How do I choose the right size for ballet shoes?
Adults: choose 1.5-2 sizes smaller than your street shoe size. Children: choose 1 size larger than street shoe size to allow room for growth. Detailed size charts are available on each product page.
What is the difference between your dance tight options?
We offer 60D tights in footed, convertible, stirrup, and footless styles. Our K Ultra-Soft series uses a specially treated yarn for a noticeably silkier hand-feel that dancers love.
How many layers should a competition TUTU skirt have?
Our 4E Professional tutus feature 8-10 layers of stiff tulle built on a structured basque for maximum volume and durability during competition. Practice tutus with fewer layers are also available for studio use.
Do your leotards come in adult and children sizes?
Yes. Most of our leotard styles are available in children's sizes XXS through XL, plus adult sizes S through XL.
What is your quality control process?
We follow a three-stage quality control process: raw material inspection before production, in-production sampling at key stages, and final AQL (Acceptable Quality Level) inspection before shipment. Third-party inspection reports are available upon request.
Can you put my logo on dance bags and accessories?
Yes. We offer screen printing, embroidery, and heat transfer branding methods. Minimum order quantity for branded items is 100 pieces.
Do you offer drop shipping?
Our primary business is B2B wholesale. Drop shipping is available for qualified partners on a case-by-case basis. Contact us to discuss your requirements.
What is your return and warranty policy?
We stand behind our quality. Defective items will be replaced or credited. Claims must be submitted within 14 days of receipt. Please inspect your shipment promptly upon delivery.
Which countries do you export to?
We export to over 20 countries across North America, Europe, Australia, Asia, and the Middle East. Our logistics team handles documentation and compliance for each destination market.
How do I place my first order?
Email leonji7666@gmail.com with your product list and desired quantities. We'll prepare a proforma invoice with pricing, shipping estimates, and lead time for your review.
Do you have a physical showroom or factory I can visit?
Yes. Factory visits are welcome by appointment. Seeing our production facility and quality control in person is the best way to build confidence in our partnership. Contact us to schedule.